Crucial conversations 3rd edition pdf
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Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want Crucial Conversations: Tools for Talking when Stakes are High. This book A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. Opinions vary Stakes are high Emotions run strong When it Matters Most Genetics get in the way – adrenalin kicks in Fight or flight Self-defeating behavior Silence Fails Most Crucial ConversationStakes are highOpinions varyEmotions run strong. The Fool’s Choice OptionSpeak up and turn a powerful person into an enemy OptionSuffer in silence and make a bad ision that hurts the company There’s a third PRAISE FOR CRUCIAL CONVERSATIONS Relationships are the priority of life, and conversations are the crucial element in profound caring of relationships. A discussion between two or more people where: Example: You are talking to your boss about a possible promotion; she thinks you are not ready, but you clearly think that you are. A discussion between two or more people where: Example: You are talking to your boss about a possible promotion; she thinks you are not ready, but you clearly think that you are Mastering crucial conversations: the power of dialogue. Another example would be most of the conversations that you have with your teenagers!! chStart with heart: how to stay focused on what you really want. chLearn to look: how to notice when safety is at risk. Ironically, the more crucial the conversation Crucial ConversationStakes are highOpinions varyEmotions run strong. chMake it safe: how to make it safe to talk about almost anything. By Patterson, Grenny, McMillan & Switzler Book Report by Susan Schilke What’s a Crucial Conversation? When we face crucial conversations, we can do one of three things: We can avoid them, we can face them and handle them poorly, or we can face them and handle them well. chMaster my stories: how to stay in dialogue when you're angry, scared, or hurtCrucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive The book that revolutionized business communications has been updated for today's workplace.