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Humanising IT: Human-centred Design for IT Service Management Katrina Macdermid ebook
- Page: 158
- Format: pdf / epub / kindle
- ISBN: 9780117093850
- Publisher: TSO, The Stationery Office
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Humanising IT™ applies human-centred design principles to the world of IT service management. Those who have any role in delivering IT services, from service desk analysts to software developers, CIOs and every human in between, will learn that to improve IT service management, you must prioritise the human experience. Topics to improve your understanding include: • An overview of human-centred design • How IT service management should serve the wider goals of the business • How the DVF (desirability,...