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Service Design: From Insight to Implementation by Lavrans Løvlie, Andy Polaine, Ben Reason, Jeff Gothelf — Free eBook

• Page: 0
• Format: pdf / epub / kindle
• ISBN: 9781959029960
• Publisher: Rosenfeld Media

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Overview Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice’s evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of service design across service ecosystems. Who Should Read This Book If you’re involved in business, this second...